Returns

SHIPPING 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We ship most order same day that are placed Tuesday  through Friday before 2pm Pacific. Orders placed after 2pm on Fridays or over the weekend will ship the following Tuesday, this includes expedited orders. We do not ship on Canadian Holidays.

14 DAY RETURNS 

• 14-Day Money-Back Guarantee is designed to give you peace of mind. Restocking fee, All shipping will be subtracted from total refund.

• It's easy to return a product! Call SoundsGood at (Burnaby) 604-676-8100, (Coquitlam) 604-961-8626 or (Vernon) 250-549-2862 to initiate a return. We will email you instructions for returning your product. Ship your unused product, in its original packaging, to the address identified in our email. 

• You are responsible for shipping the products back to us. We recommend using a trackable shipping method.

• Individual products may be excluded from this guarantee. Check the product description before you place your order

• Any special order or Discounted items are returned as Store Credit Only. 

PAYMENT METHODS

At SoundsGood, we take your safety and security seriously so you can shop with confidence. SoundsGood stores accept these payment methods: 

• Credit Cards: MasterCard and Visa
• PayPal
• E-Transfer

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. 

SoundsGood cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

RETURN POLICY

You can return most new, unopened items within 14 days of delivery for in store credit. 

• To initiate a return, call SoundsGood and obtain a Return number.
• You can only initiate a return after an order has been marked as shipped.
• The refund will be for the full value of the returned items, unless otherwise noted.
• if the product has been tampered with, your refund will be less
• Shipping and handling fees will not be refunded***

***Currently In-Store Credit is only available during COVID-19.

Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by SoundsGood.

If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when we receive the item back from you

You should expect to receive your refund within a week of us receiving your package. 

**If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call SoundsGood to initiate the return.

If you need to return an item, simply call SoundsGood at 604-961-8626 for assistance.

REFUNDS, CREDITS AND BALANCES DUE

As soon as SoundsGood receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

DAMAGED & DEFECTIVE ITEMS

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call SoundsGood for assistance.

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call SoundsGood immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting SoundsGood, you jeopardize our chances of making a claim, and you may not receive credit for the return. 

LIMITS OF RESPONSIBILITY

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

INTERNATIONAL AND U.S. TERRITORY SHIPPING 

If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

APO AND FPO ADDRESSES 

When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

PRICE AND/OR DESCRIPTION CHANGES 

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. 

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

ORDER QUESTIONS OR CHANGES

If you have a question or wish to change an order, please call SoundsGood for assistance.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SoundsGood, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of SoundsGood's services. 

ERRORS ON OUR SITE

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. SoundsGood reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, SoundsGood will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with SoundsGood's Return Polic