Returns

Returns

SHIPPING 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We ship most order same day that are placed Tuesday  through Friday before 2pm Pacific. Orders placed after 2pm on Fridays or over the weekend will ship the following Tuesday, this includes expedited orders. We do not ship on Canadian Holidays.

14 DAY RETURNS 

  • 14-Day Money-Back Guarantee is designed to give you peace of mind. Restocking fee, All shipping will be subtracted from total refund.
  • It's easy to return a product! Call SoundsGood at (Burnaby) 604-676-8100, (Coquitlam) 604-961-8626 or (Vernon) 250-549-2862 to initiate a return. We will email you instructions for returning your product. Ship your unused product, in its original packaging, to the address identified in our email. 
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order
  • Any special order or Discounted items are returned as Store Credit Only. 

PAYMENT METHODS

At SoundsGood, we take your safety and security seriously so you can shop with confidence. SoundsGood stores accept these payment methods: 

  • Credit Cards: MasterCard and Visa
  • PayPal
  • E-Transfer

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. 

SoundsGood cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

RETURN POLICY

You can return most new, unopened items within 14 days of delivery for in store credit. 

  • To initiate a return, call SoundsGood and obtain a Return number.
  • You can only initiate a return after an order has been marked as shipped.
  • The refund will be for the full value of the returned items, unless otherwise noted.
  • if the product has been tampered with, your refund will be less
  • Shipping and handling fees will not be refunded***

***Currently In-Store Credit is only available during COVID-19.

Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by SoundsGood.

If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when we receive the item back from you

You should expect to receive your refund within a week of us receiving your package. 

**If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call SoundsGood to initiate the return.

If you need to return an item, simply call SoundsGood at 604-961-8626 for assistance.

REFUNDS, CREDITS AND BALANCES DUE

As soon as SoundsGood receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

DAMAGED & DEFECTIVE ITEMS

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call SoundsGood for assistance.

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call SoundsGood immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting SoundsGood, you jeopardize our chances of making a claim, and you may not receive credit for the return. 

LIMITS OF RESPONSIBILITY

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

INTERNATIONAL AND U.S. TERRITORY SHIPPING 

If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

APO AND FPO ADDRESSES 

When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

PRICE AND/OR DESCRIPTION CHANGES 

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. 

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

ORDER QUESTIONS OR CHANGES

If you have a question or wish to change an order, please call SoundsGood for assistance.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SoundsGood, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of SoundsGood's services. 

ERRORS ON OUR SITE

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. SoundsGood reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, SoundsGood will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with SoundsGood's Return Polic

Ben l 3a804158 5894 462e b440 27eaae7b298b

Ben

Sales - Burnaby

Our car audio expert with 20 years of experience and a passion for ensuring every customer gets their dream system within their budget! Known for his people skills and dedication to top-notch service, Ben makes your car audio experience both enjoyable and unforgettable.

Ben's all about bringing joy to your ride, just like his favorite foods bring joy to his day – whether it’s tacos or sushi. When he’s not helping customers, you’ll find Ben hitting the golf course or expanding his impressive sneaker collection.

Swing by SoundsGood Burnaby and let Ben help you create the perfect audio setup for your car. He’s all about making your dreams a reality, one system at a time.

Jesse

Jesse

Install Tech - Burnaby

Our go-to car audio expert at SoundsGood with more than 27 years of experience in car audio excellence! Specializing in wiring, sound processor tuning, and vehicle security systems, Jesse ensures your ride sounds sweet and stays safe.

When he's not optimizing your audio experience or beefing up your car's security, Jesse is all about the great outdoors. Whether mountain biking, camping, or embarking on off-road adventures, he's always on a quest for the next backcountry thrill!And what fuels these adventures? A love for Asian cuisine, the rich flavours of Indian food, and, of course, his mom’s unbeatable cooking.

Trust Jesse at SoundsGood Auto to tune your car's audio to perfection and keep it secure, no matter where your road leads.

Drop by our Burnaby location and let Jesse amp up your vehicle's potential!

Neal f6a67db1 2b3d 4233 b4d8 73d9d104371c

Neal

Install Tech - Burnaby

Our master of custom fabrication with over 20 years of turning car audio dreams into reality! He also does wiring and security systems.

When he's not crafting perfect soundscapes or securing your rides, Neal is likely expanding his impressive collection of vintage toys. From Transformers to Star Wars, and M.A.S.K., his passion is as eclectic as his skills!

Whether you're looking to amp up your car’s audio or have custom fabrication work done, Neal's your guy.

Visit Neal at our Burnaby location - He’s always here to make your car audio dreams a reality!

Ruben

Ruben

Store Manager - Burnaby

Our incredible store manager at SoundsGood Autos' Burnaby location With 25 years of car audio expertise and a proud member of the SoundsGood family since 2012, Ruben is your go-to guy for anything and everything car audio.

Ruben is a master relationship builder, dedicated to client care and sales, with a bit of this and a bit of that in between. He speaks fluent Spanglish and has a passion for tacos, bringing a zest for life and work that’s contagious.

Nothing makes Ruben happier than seeing the smiles on our clients' faces when the bass kicks in or when they hear their amazing new car audio systems. Whether you need advice, installation, or just a friendly chat, Ruben’s got you covered!

Come by SoundsGood Autos Burnaby and let Ruben help you create the perfect audio experience for your car.

Benjamin d9de6297 ef31 48ac 8b67 574586dedcb8

Benjamin

Install Tech - Chilliwack

Meet Benjamin, the alarm and starter specialist at our new SoundsGood Chilliwack location!

With a knack for securing and starting your ride with precision, Benjamin ensures your vehicle is safe and ready to roll. Benjamin's secret to staying energized? A love for Tim Hortons Timbits!

Whether he's working on your car or enjoying his favorite treat, Benjamin is always focused on delivering top-notch service.

Come by our Chilliwack store and see Benjamin in action. Experience the ultimate in car security and convenience with our expert on the job!

Ethan

Ethan

Install Tech - Chilliwack

Meet our newest star, Ethan!

A detail-oriented talent, Ethan is dedicated to addressing all of our customers' needs with precision and care.

What’s Ethan’s secret to staying sharp? A hearty bowl of his favorite cereal at any time of the day!

He believes in bringing that same variety and versatility to every project he tackles.

Come by our Chilliwack location to find out more and see what Ethan can do for you!

Jack 26b59055 d4db 4235 b862 d08c786115e0

Jack

Sales and Customer Service - Coquitlam

Meet Jack, a dedicated member of our Coquitlam location!

Jack's car audio journey began 6 years ago when, at the age of 14, he walked into our store with a keen interest in stereos. Since then, he’s been an integral part of the SoundsGood Auto family, bringing passion and expertise to every project.

When Jack isn’t making cars sound incredible, he enjoys camping and off-roading, embracing the great outdoors. And when it comes to food, you can often find him indulging in his favorites: pizza and BBQ.

Swing by our Coquitlam location to meet Jack and see how his dedication can transform your car audio experience!

Keith

Keith

Co-Owner - SoundsGood Auto

Whether you're looking to boost your bass or simply want a sweeter sound system, SoundsGood Auto is the place to go.

Pop into one of our three BC locations and let's make your driving experience unforgettable.

Michael 7356801f aa39 45d3 8dc6 c0fbabd6fa89

Mike

Install Tech - Coquitlam

One of our amazing Install Technicians at the Coquitlam location! Michael has been a dedicated professional in the car audio business for over 18 years, and we’ve been lucky to have him on the SoundsGood Auto team for over 6 years.

Michael’s expertise in wiring and custom installations ensures that every project he works on is done with precision and care. His passion for car audio shines through in every job, making him a favorite among our customers.

Whether you need a simple upgrade or a full custom setup, Michael’s got you covered. Swing by our Coquitlam location to say hi and see what he can do for your ride!

Mike

Mike

Store Manager - Coquitlam

Since 2006, Mike has been a pivotal part of SoundsGood, bringing his diverse skills to our Coquitlam store.

As a manager, sales expert, custom fabricator, and customer care pro, Mike wears many hats, including that of a photographer and social media monkey. An avid car enthusiast and lover of the outdoors, he's equally passionate about mountain biking as he is about pizza and burgers.

Drop by SoundsGood in Coquitlam for top-notch car audio advice and maybe even a local trail recommendation from Mike himself!